Service and New Order Forms

Service and Location Information!
All correspondence, repairs and warranty considerations can be sent to:

SRM Service Center, USA
720 West Monument Street,
Colorado Springs, CO 80904

Tel: +1-719-266-4127
Fax: +1-719 266 4284

WHAT TO SEND IN:

• POWERMETER service → Right crank with PowerMeter and chainrings attached. (Note: $20 cleaning charge is applied if not cleaned.)
• POWERCONTROL service → PowerControl
• OPTIONAL: Send all small parts you would like to have tested.

WHAT NOT TO SEND IN:

• Handlebar clip
• Software CD
• Left crank (unless warranty consideration)
• Pedals

INSTRUCTIONS:

Download SERVICE FORM, complete and include in package with the parts that need service.

TIME:

• General Service turnarouund time is 5-6 business days.
• UPS Expedited shipping is offered.

COST SUMMARY:

• POWERMETER Battery/Calibration:  $100
• POWERCONTROL Battery Change:   $50

CUSTOMERS from CANADA, MEXICO and the CARIBBEAN:

• SRM is not responsible for paying DUTIES, TAXES, and BROKERAGE.
• On waybill please mark "DUTIES will be paid for by the Customer" to avoid paying the duty charges after SRM has received your package.

GARMIN SUPPORT

For SRM owners that have recently acquired the GARMIN device and need Customer Support please contact:

Garmin Customer Support

USA: +1-800-800-1020
Canada: +1-866-429-9296
http://www.garmin.com