Process for repair
What should I send in when I return parts for service?
- PowerMeter: Right crank arm (driveside) with PowerMeter and chainrings attached. Please pack in bubblewrap. Please clean or you could incur a $20 cleaning fee.
- PowerControl: PCV or PCVI along with charger. Please pack in bubblewrap.
How should I send my SRM parts in for servicing?
- Please use UPS, Fed Ex or DHL
- Insure for retail value
- Please bubblewrap your PowerControl and PowerMeter.
Tracking your shipment
Once you have shipped your repair please track your shipment with the courier company prior to calling the service center.
How long will the repair take?
- Please allow 2-3 weeks for us to complete your repair. We want you to be back on your bike as quickly as you do!
- Please track your repair via the website of the carrier you used to send it:
|
|
How long does the warranty last, and what does it cover?
- The warranty does not cover cables/batteries and chainrings.
- 2 years (except 1 year warranty if you buy at SRM USA) on new SRM systems, or if you purchased a PowerMeter only, or PCV/PCVI only.
|
|
|
|
|
|
|
