Service Instructions

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To return your SRM PowerMeter, PowerControl or other SRM product for service, battery replacement, or repair, please download the PDF form listed below. Be sure to fill out as much information as possible and include a phone number and email address so that an SRM representative may contact you. Please ship your package via an insured shipping carrier (UPS, FedEx, or USPS).

Once you have shipped your SRM, please track your shipment with the courier company prior to calling the Service Center.

Please ship to:

SRM Service Center

720 W Monument Street

Suite 200

Colorado Springs, CO 80904

SRM Service & Repair Form

Download and include this form with service or repair items. If sending in an item for warranty consideration, please call SRM USA to obtain a RA#. 

If shipping from outside of the US, please declare a low value and note "repair/service" item.

PDF, 117 K

What to include:

PowerMeter Service

Right crank arm with PowerMeter and chainrings attached
(Note: a $20 cleaning charge is applied if not cleaned).

PowerControl Service

PowerControl
Optional - Any small parts you would like to have tested (ex: charger, wiring harness, download cable)

 

What NOT to include:

  • Left crank arm
  • Bottom bracket
  • Pedals
  • Handlebar clip
  • Software CD
  • Cadence Magnet 

 

Service Costs:

General Service Costs:

  • PowerMeter battery change, calibration, full inspection, testing: $100
  • PowerControl battery change, full inspection, testing: $50

Other Services:

  • New PowerMeter circuit board: $350
  • PowerMeter Calibration: $45
  • New PowerMeter decal: $20
  • New PowerMeter lid: Wireless $50, Wired $120
  • New chainring bolts: $15
  • New PowerControl circuit board: $350
  • New PowerControl LCD Screen: $150
  • New PowerControl Top Case: $50
  • New PowerControl Bottom Case: $50
  • New PowerControl plug: $10

Service Turnaround Times:

  • General Service time for a PowerMeter is 2-3 business days, excluding shipping.
  • General Service time for a PowerControl is 1-2 business days, excluding shipping. 
  • SRM returns shipments via UPS Ground. You may select 2nd day, 3rd Day or Overnight UPS at additional cost.

 

Warranty for Service Work:

Service work has a 6-month warranty from the date of service. If the SRM is still under its original warranty, the new warranty is 6 months or to the end of the original three-year warranty, depending upon which is longer.

 

Warranty Service Shipping Policy:

Return shipping will be covered by SRM for UPS Ground shipping only. Expedited shipping will be at the expense of the customer.

 

Customers from outside United States:

  • List instructions for sending back international repairs not as sale items but with “repair / service” listed on form – to be returned.
  • SRM is not responsible for paying duties, taxes, or brokerage fees. 
  • On Waybill please mark that duties will be paid for by customer to avoid paying the duty charges after SRM has received your package.
  • On Waybill, note that you are sending in your SRM for REPAIR services so that you will not be charged duty.

 

 

To return your SRM PowerMeter, PowerControl or other SRM product for service, battery replacement, or repair, please download the PDF form listed below. Please include a detailed description of things to be repaired/errors. Be sure to complete the form and include a phone number and email address so that an SRM representative may contact you. Please mail your SRM product along with the service form and a copy of your invoice to our address below.

SRM PowerMeters and PowerControls are warrantied to be free from defects in materials or workmanship for three years from the date of purchase by the original owner. The warranty is limited to manufacturing defects, and does not apply to damage due to improper use or normal wear from use.

If the battery of your SRM product needs to be replaced or your PowerMeter needs to be recalibrated, we will do so without contacting you. For general service costs, please refer to the list below. To request a quote, please note this on the service form. Any additional service/repair will only be performed after consulting with the customer.

 

Please ship to:

Schoberer Rad Messtechnik GmbH

Rudolf Schulten Str. 6

52428 Jülich

Germany

SRM Service & Repair Form

German Language Form

Download and include this form with service or repair items.

PDF, 37 K

SRM Service & Repair Form

English Language Form

Download and include this form with service or repair items.

PDF, 113 K

What To Include:

  • Completed service form and copy of invoice
  • PowerMeter Service: Right crank arm with PowerMeter and chainrings attached (Note: a cleaning charge is applied if not cleaned).
  • PowerControl Service: PowerControl and all parts (charger, wiring harness, etc.)

 

What NOT To Include:

  • Left crank arm
  • Bottom bracket
  • Pedals
  • Handlebar clip
  • Software CD
  • Cadence Magnet 

 

General Service Costs:

  • PowerMeter battery change, calibration, full inspection, testing: €100
  • PowerControl battery change, full inspection, testing: €50

Other Service Costs:

  • Replace PowerMeter electronics: €270
  • PowerMeter calibration: €50
  • PowerMeter decor: €15
  • PowerMeter lid: Wireless €60, Wired €110
  • Chainring bolts: €15
  • Replace PowerControl electronics: €250
  • PowerControl LCD screen: €100
  • PowerControl top case: €50
  • PowerControl keypad: €25
  • PowerControl bottom case including USB plug: €55

 

Service Turnaround Times:

General service time is 10 business days, excluding shipping. SRM returns shipments via UPS. 

To return your SRM PowerMeter, PowerControl or other SRM product for service, battery replacement, or repair, please download the PDF form listed below. Be sure to fill out as much information as possible and include a phone number and email address so that an SRM representative may contact you. Please ship your package via an insured shipping carrier (UPS, DHL or Similar), SRM is not responsible for lost in transit packages to our facility.

Once you have shipped your SRM, please track your shipment with the courier company prior to calling the Service Center.

*IMPORTANT* SRM OCEANIA - ADDRESS CHANGE  

Due to damage sustained during the Christchurch Earthquakes, we at SRM Oceania have had to unfortunately move out of our current premises at short notice - so repair work can be carried out.

PLEASE NOTE OUR NEW ADDRESS:

SRM Service Center

1 Laurel Lane

Linwood

Christchurch, 8011

New Zealand

NOTE: all other contact details such as phone, fax, e-mail will remain the same.

Thanks in advance for your understanding, while we work through this translational phase.

Regards,

Team SRM

SRM Service & Repair Form

Download and include this form with service or repair items.

PDF, 301 K

What to include:

PowerMeter Service

Right crank arm with PowerMeter and chainrings attached
(Note: a cleaning charge is applied if not cleaned).

PowerControl Service

PowerControl
Optional - Any small parts you would like to have tested (ex: charger, wiring harness, download cable)

 

What NOT to include:

  • Left crank arm
  • Bottom bracket
  • Pedals
  • Handlebar clip
  • Software CD
  • Cadence Magnet 

 

Service Costs:

General Service Costs:

  • PowerMeter battery change, calibration, full inspection, testing: NZD $200
  • PowerControl battery change, full inspection, testing:  NZD $100

Other Services:

  • New PowerMeter circuit board: NZD $490
  • PowerMeter Calibration: NZD $100
  • New PowerMeter decal: NZD $30
  • New PowerMeter lid: Wireless NZD $100, Wired NZD $200
  • New PowerControl circuit board: NZD $450
  • New PowerControl LCD Screen: NZD $200
  • New PowerControl Top Case: NZD $50
  • New PowerControl Bottom Case: NZD $110
  • New PowerControl plug: NZD $70
  • Please Note: Above prices are $NZD and GST Exclusive.

 

 

Service Turnaround Times:

  • General Service time is 2-3 business days, excluding shipping.
  • SRM returns shipments via PBT Couriers inside NZ, all South Island deliveries are overnight. Standard delivery to the North Island is 2 days, overnight shipping can be requested at additional cost. International Return shipments are made via UPS (delivery times vary depending on location).

 

Warranty for Service Work:

Service work has a 6-month warranty from the date of service. If the SRM is still under its original warranty, the new warranty is 6 months or to the end of the original three-year warranty, depending upon which is longer.

 

Warranty Service Shipping Policy:

Return shipping will be covered by SRM for UPS Ground shipping only. Expedited shipping will at the expense of the customer.

 

Customers from outside New Zealand:

  • List instructions for sending back international repairs not as sale items but with “repair / service” listed on form – "to be returned".
  • International Customers (outside NZ) are not charged GST/VAT.
  • Customers are liable for all duties, brokerages fee and taxes (where applicable when good land in their originating country.
  • SRM is not responsible for paying duties, taxes, or brokerage fees. 
  • On Waybill please mark that duties will be paid for by customer, to avoid paying the duty charges after SRM has received your package.
  • On Waybill, note that you are sending in your SRM for REPAIR services so that you will not be charged duty.

 

 

To return your SRM PowerMeter, PowerControl or other SRM product for service, battery replacement, or repair, please download the PDF form listed below. Be sure to fill out as much information as possible and include a phone number and email address so that an SRM representative may contact you. Please ship your package via an insured shipping carrier (UPS, FedEx, or DHL).

Once you have shipped your SRM, please track your shipment with the courier company prior to calling the Service Center.

Please ship to:

SRM Italia

Via della Rimembranza 726

55100 Lucca

Italy


SRM Service & Repair Form

Download and include this form with service or repair items.

PDF, 131 K

What to include:

PowerMeter Service

Right crank arm with PowerMeter and chainrings attached
(Note: a cleaning charge is applied if not cleaned).

PowerControl Service

PowerControl
Optional - Any small parts you would like to have tested (ex: charger, wiring harness, download cable)

 

What NOT to include:

  • Left crank arm
  • Bottom bracket
  • Pedals
  • Handlebar clip
  • Software CD
  • Cadence Magnet 

 

Service Costs:

General Service Costs:

  • PowerMeter battery change, calibration, full inspection, testing: €100
  • PowerControl battery change, full inspection, testing: €50

Other Services:

  • New PowerMeter circuit board: €350
  • PowerMeter Calibration: €45
  • New PowerMeter decal: €20
  • New PowerMeter lid: Wireless €50, Wired €120
  • New chainring bolts: €15
  • New PowerControl circuit board: €350
  • New PowerControl LCD Screen: €100
  • New PowerControl Top Case: €50
  • New PowerControl Bottom Case: €50
  • New PowerControl plug:€10

 

 

Service Turnaround Times:

  • General Service time for a PowerMeter is 3-5 business days, excluding shipping.
  • General Service time for a PowerControl is 3-5 business days, excluding shipping. 
  • SRM returns shipments via UPS Ground. You may select expedited shipping at additional cost.

 

Warranty for Service Work:

Service work has a 6-month warranty from the date of service. If the SRM is still under its original warranty, the new warranty is 6 months or to the end of the original three-year warranty, depending upon which is longer.

 

Warranty Service Shipping Policy:

Return shipping will be covered by SRM for UPS Ground shipping only. Expedited shipping will be at the expense of the customer.

 

Customers from outside Italy:

  • List instructions for sending back international repairs not as sale items but with “repair / service” listed on form – to be returned.
  • SRM is not responsible for paying duties, taxes, or brokerage fees. 
  • On Waybill please mark that duties will be paid for by customer to avoid paying the duty charges after SRM has received your package.
  • On Waybill, note that you are sending in your SRM for REPAIR services so that you will not be charged duty.

 

 

To return your SRM PowerMeter, PowerControl or other SRM product for service, battery replacement, or repair, please download the PDF form listed below. Be sure to fill out as much information as possible and include a phone number and email address so that an SRM representative may contact you. Please ship your package via an insured shipping carrier (UPS, FedEx, or USPS).

Once you have shipped your SRM, please track your shipment with the courier company prior to calling the Service Center.

Please ship to:

Scientific Coaching & SRM-UK

Orchard Farm House

Cherry Tree Road

Tibenham, Norfolk NR16 1PQ (UK)

Phone: 0044 1953 711176

Web: www.srm-power.co.uk / www.scientific-coaching.com

VAT no @ GB 865 3935 95

SRM Service & Repair Form

Download and include this form with service or repair items.

PDF, 253 K

 

What To Include:

On the Service & Repair Form, please include your email and phone number. We will let you know when your unit is being returned.

Please ensure the components are clean before shipping otherwise there may be an additional charge for cleaning the unit prior to work commencing.


PowerMeter Service

  • Right and left crank arms with PowerMeter and chainrings attached.
  • Pedals removed.

PowerControl Service

  • PowerControl
  • Optional - Any small parts you would like to have tested (ex: charger, wiring harness, download cable)

 

DO NOT Include:

  • Bottom bracket – unless faulty
  • Pedals
  • Handlebar clip
  • Software CD
  • Cadence Magnet
  • Handlebar clip (unless needs replacement)
  • Software CD

 

 

 

General Service Costs:

  • PowerMeter battery change, full inspection, testing:  £60.00
  • PowerMeter Calibration including update of ANT+ if applicable : £35.00
  • PowerControl battery change, full inspection, testing: £55.00
  • Additional service costs might be necessary and will be quoted on request.

For more information on SRM service for the UK: Click Here

 

Service Turnaround Times:

  • General Service time for a PowerMeter is 3-5 working days, excluding shipping.
  • General Service time for a PowerControl is 3-5 working days, excluding shipping.

 

Shipping Charge:

  • UK £12.00 including VAT – shipped via UPS or Royal Mail.
  • Additional charges for Overseas

All prices above include UK VAT at 20% which will be deducted for non EU customers.