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For customers in the United States, Canada, Mexico, and Brazil please visit SRM Service Center: North America for information and updates related to service, repairs, and technical support.
Click HERE to access the Service Center Portal.
You do not need an RA number to send your SRM for service or repair. To return your SRM PowerMeter, PowerControl or other SRM product for service, battery replacement, or repair, please download the PDF form listed below. Be sure to fill out as much information as possible and include a phone number and email address so that an SRM representative may contact you. Please ship your package via an insured shipping carrier (UPS, FedEx, or USPS).
Once you have shipped your SRM, please track your shipment with the courier company prior to calling the Service Center.
Please ship to:
Download and include this form with service or repair items.
If shipping from outside of the US, please declare a low value and note "repair/service" item.
PowerMeter Service
Right crank arm with PowerMeter and chainrings attached
(Note: a $20 cleaning charge is applied if not cleaned).
PowerControl Service
PowerControl
Optional - Any small parts you would like to have tested (ex: charger, wiring harness, download cable)
General Service Costs:
Other Services:
Service Turnaround times vary depending on location. For information about service work performed by our US office, please visit: https://www.ridesrm.com/service-repair
Service work has a 1 year warranty from the date of service. If the SRM is still under its original warranty, the new warranty is 1 year or to the end of the original three-year warranty, depending upon which is longer.
Return shipping will be covered by SRM for UPS Ground shipping in the US only. Expedited and international shipping will be at the expense of the customer.
To return your SRM PowerMeter, PowerControl or other SRM product for service, battery replacement, or repair, please download the PDF form listed below. Please include a detailed description of things to be repaired/errors. Be sure to complete the form and include a phone number and email address so that an SRM representative may contact you. Please mail your SRM product along with the service form and a copy of your invoice to our address below.
SRM PowerMeters and PowerControls are warrantied to be free from defects in materials or workmanship for three years from the date of purchase by the original owner. The warranty is limited to manufacturing defects, and does not apply to damage due to improper use or normal wear from use.
If the battery of your SRM product needs to be replaced or your PowerMeter needs to be recalibrated, we will do so without contacting you. For general service costs, please refer to the list below. To request a quote, please note this on the service form. Any additional service/repair will only be performed after consulting with the customer.
Please ship to:
Download and include this form with service or repair items.
Download and include this form with service or repair items.
Prices are excluding shipping and including German VAT of 19%.
General service time is 10 business days, excluding shipping. SRM returns shipments via UPS.
To return your SRM PowerMeter, PowerControl or other SRM product for service, battery replacement, or repair, please download the PDF form listed below. Be sure to fill out as much information as possible and include a phone number and email address so that an SRM representative may contact you. Please ship your package via an insured shipping carrier (UPS, DHL or Similar), SRM is not responsible for lost in transit packages to our facility.
Once you have shipped your SRM, please track your shipment with the courier company prior to calling the Service Center.
Please ship to:
Download and include this form with service or repair items.
PowerMeter Service
Right crank arm with PowerMeter and chainrings attached
(Note: a cleaning charge is applied if not cleaned).
PowerControl Service
PowerControl
Optional - Any small parts you would like to have tested (ex: charger, wiring harness, download cable)
Service work has a 6-month warranty from the date of service. If the SRM is still under its original warranty, the new warranty is 6 months or to the end of the original three-year warranty, depending upon which is longer.
Return shipping will be covered by SRM.
To return your SRM PowerMeter, PowerControl or other SRM product for service, battery replacement, or repair, please download the PDF form listed below. Be sure to fill out as much information as possible and include a phone number and email address so that an SRM representative may contact you. Please ship your package via an insured shipping carrier (UPS, FedEx, or DHL).
Once you have shipped your SRM, please track your shipment with the courier company prior to calling the Service Center.
Please ship to:
Download and include this form with service or repair items.
PowerMeter Service
Right crank arm with PowerMeter and chainrings attached
(Note: a cleaning charge is applied if not cleaned).
PowerControl Service
PowerControl
Optional - Any small parts you would like to have tested (ex: charger, wiring harness, download cable)
Service work has a 6-month warranty from the date of service. If the SRM is still under its original warranty, the new warranty is 6 months or to the end of the original three-year warranty, depending upon which is longer.
Return shipping will be covered by SRM for UPS Ground shipping in Italy only. Expedited and international shipping will be at the expense of the customer.
To return your SRM PowerMeter, PowerControl or other SRM product for service, battery replacement, or repair, please download the PDF form listed below. Be sure to fill out as much information as possible and include a phone number and email address so that an SRM representative may contact you. Please ship your package via an insured shipping carrier (UPS, FedEx, or USPS).
Once you have shipped your SRM, please track your shipment with the courier company prior to calling the Service Center.
SRM has two service centers in the UK. Please ship your SRM product to the service center that is most convenient for you:
Download and include this form with service or repair items.
Use this address in your shipment to trainSharp LTD
On the Service & Repair Form, please include your email and phone number. We will let you know when your unit is being returned.
Please ensure the components are clean before shipping otherwise there may be an additional charge for cleaning the unit prior to work commencing.
PowerMeter Service
PowerControl Service
For more information on SRM service for the UK: Click Here
All prices above include UK VAT at 20% which will be deducted for non EU customers.
