Warranty

Global three-year limited warranty - SRM products

SRM PowerMeters and PowerControls: are warrantied to be free from defects in materials or workmanship for three years from the date of purchase. Within this period, SRM will, at its option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any necessary transportation cost. This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, and dents; (ii) damage caused by improper bike fitment; (iii) damage caused by improper installation by an unauthorized SRM dealer; (iv) damage caused by a crash, accident, abuse, misuse, fire, or other external causes; (v) damage caused by service performed by anyone who is not an authorized SRM service representative; or (vi) damage to a product that has been modified or altered without the written permission of SRM. Additionally, SRM reserves the right to refuse warranty claims against products or services that it deems fraudulent.

The SRM PowerMeter is defined as: aluminum chassis, batteries, internal electronics, lid, sealing’s, and decal.

One-year limited warranty - SRM associated products

SRM’s associated products shall also be covered under this limited warranty for a period of one year. Associated product warranty excludes normal wear and tear, and is limited to those products purchased from and installed by a SRM service center or authorized SRM dealer. Should the Associated Product OEM Manufacturer warranty their product for longer than one-year, that warranty coverage will be applied (see respective manufacturers websites for details). 

Items covered by this associated product warranty includes: chainrings, chainring-bolts, crank arms, bottom brackets, accessory mounting devices,  magnets, speed pods,  and ball bearings.

One-year limited warranty - refurbished SRM products

Refurbished Products: Refurbished PowerMeters and PowerControls are covered with a one-year limited warranty to be free from defects in materials or workmanship. Within this period, SRM will, at its option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any necessary transportation cost. This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, and dents; (ii) damage caused by improper bike fitment; (iii) damage caused by improper installation by an unauthorized SRM dealer; (iv) damage caused by a crash, accident, abuse, misuse, fire, or other external causes; (v) damage caused by service performed by anyone who is not an authorized SRM service representative; or (vi) damage to a product that has been modified or altered without the written permission of SRM. Additionally, SRM reserves the right to refuse warranty claims against products or services that it deems fraudulent.

Warranty advisory

Attempting to service or open either the PowerMeter or PowerControl products will void the warranty! Each SRM has a tamper seal to prevent unauthorized service. 

For all warranty issues please call the SRM Service Center at (719) 266-4127 or email usa@srm.de