Warranty

Limited Lifetime Warranty - North American Customers Only

The SRM Training Systems Limited Lifetime Warranty for the structural and electronic components of your new SRM PowerMeter and SRM PowerControl. This Limited Lifetime Warranty (“Warranty”) is only valid in the Continental United States, Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands. The Warranty is only available to the original consumer/purchaser of the product and not transferable.

SRM warrants that the structural and electronic components of the SRM PowerMeter and SRM PowerControl are free of defects in workmanship and materials for the lifetime of the product to the original consumer/ purchaser. The Warranty does not extend to the battery or power supply. This Warranty is expressly limited to the repair or replacement of the structural or electronic components of an SRM PowerMeter or SRM Power- Control at the sole option of SRM.

To make a claim under this Warranty, proof of purchase must be provided. The product must also be registered with SRM USA before a warranty claim may be processed. Thus, it is important to register your SRM PowerMeter or SRM PowerControl upon purchase of the product with SRM USA.

This Warranty does not apply to 1) normal wear and tear; 2) products improperly installed; 3) any product that has been subject to abuse, misuse, neglect, alteration, abnormal use or accident; 4) any defects or damage directly or indirectly caused by the unauthorized replacement parts and/or service performed by unauthorized dealers or personnel; 5) batteries; 6) accessories such as USB cable, wall-chargers, handlebar mounts/clips, cadence and magnets; 7) crank arms, chain rings or chain ring screws/bolts (these products shall be covered by the stated warranty of the original manufacturers); and 8) any upgrades or changes to the new SRM PowerMeter or SRM PowerControl.

THE WARRANTY AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE TO THE ORIGINAL CONSUMER/ PURCHASER AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

IN NO EVENT WILL SRM USA BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCTS. NOTE: SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

To process a warranty claim, please contact SRM USA at 720 W. Monument Street, Colorado Springs, CO 80904, 719.266.4127 or fax 719.266.4284, and provide your proof of purchase and registration of product.

Three-year limited warranty - SRM products

SRM PowerMeters and PowerControls: are warrantied to be free from defects in materials or workmanship for three years from the date of purchase. Within this period, SRM will, at its option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the original owner/customer for parts or labor, provided that the customer shall be responsible for any necessary transportation cost. This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, and dents; (ii) damage caused by improper bike fitment; (iii) damage caused by improper installation by an unauthorized SRM dealer; (iv) damage caused by a crash, accident, abuse, misuse, fire, or other external causes; (v) damage caused by service performed by anyone who is not an authorized SRM service representative; or (vi) damage to a product that has been modified or altered without the written permission of SRM. Additionally, SRM reserves the right to refuse warranty claims against products or services that it deems fraudulent.

The SRM PowerMeter is defined as: aluminum chassis, batteries*, internal electronics, lid, sealing’s, and decal.

*Batteries which deplete before their specified 'Battery Life' will be replaced.

 

 

 

One-year limited warranty - SRM associated products

SRM’s associated products shall also be covered under this limited warranty for a period of one year. Associated product warranty excludes normal wear and tear, and is limited to those products purchased from and installed by a SRM service center or authorized SRM dealer. Should the Associated Product OEM Manufacturer warranty their product for longer than one-year, that warranty coverage will be applied (see respective manufacturers websites for details). 

Items covered by this associated product warranty includes: chainrings, chainring-bolts, crank arms, bottom brackets, accessory mounting devices,  magnets, speed pods,  and ball bearings.

One-year limited warranty - refurbished SRM products

Refurbished Products: Refurbished PowerMeters and PowerControls are covered with a one-year limited warranty to be free from defects in materials or workmanship. Within this period, SRM will, at its option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any necessary transportation cost. This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, and dents; (ii) damage caused by improper bike fitment; (iii) damage caused by improper installation by an unauthorized SRM dealer; (iv) damage caused by a crash, accident, abuse, misuse, fire, or other external causes; (v) damage caused by service performed by anyone who is not an authorized SRM service representative; or (vi) damage to a product that has been modified or altered without the written permission of SRM. Additionally, SRM reserves the right to refuse warranty claims against products or services that it deems fraudulent.

Warranty advisory

Attempting to service or open either the PowerMeter or PowerControl products will void the warranty! Each SRM has a tamper seal to prevent unauthorized service.