To return your SRM PowerMeter, PowerControl or other SRM product for service, battery replacement, or repair, please download the PDF form listed below. Be sure to fill out as much information as possible and include a phone number and email address so that an SRM representative may contact you. Please ship your package via an insured shipping carrier (UPS, DHL or Similar), SRM is not responsible for lost in transit packages to our facility.
Once you have shipped your SRM, please track your shipment with the courier company prior to calling the Service Center.
Please ship to:
PO Box 4855
SRM Service and Repair Form Oceania
What to include:
Right crank arm with PowerMeter and chainrings attached
(Note: a $20 cleaning charge is applied if not cleaned).
Optional – Any small parts you would like to have tested (ex: charger, wiring harness, download cable)
What NOT to include:
- Left crank arm
- Bottom bracket
- Handlebar clip
- Cadence Magnet